Return Policy

At Lou Stationery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us within 7 days of receiving it for a full refund or exchange.

Conditions for Return:

  • Unopened and Unused: The item must be in its original, unopened, and unused condition. This includes any packaging and accessories.
  • Resalable Condition: The product must be in resalable condition. Damaged or significantly used items will not be eligible for a return.
  • Original Packaging: Please return the item in its original packaging, if possible.
  • Proof of Purchase: Please include your order number or a copy of your purchase confirmation with your return.

How to Return an Item:

  1. Contact Us: Before returning an item, please contact us at [email protected] or call us at +1 812 265 2527 to obtain a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.
  2. Packaging: Securely repackage the item in its original packaging (if possible) to prevent damage during shipping.
  3. Shipping: Ship the item to the following address: 2559 Woods Dr, Wadesville, IN 47638, USA. Please include the RMA number clearly visible on the outside of the package. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).
  4. Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be credited to your original payment method within 7 business days.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

  • Items that have been clearly used or damaged.
  • Items without original packaging.
  • Items returned after the 7-day return window.

Exceptions:

We reserve the right to refuse a return if the item does not meet the conditions outlined above. In case of exceptions, we will contact you to discuss the situation.

Please note that this return policy is subject to change. We encourage you to check this page periodically for updates. If you have any questions, please don’t hesitate to contact us.